Return & Refund Policy

We want you to be completely satisfied with your purchase from ooofishing.com. If you’re not happy with your order, we’re here to help. Please review our policy below for returns and refunds.

Returns

You may return most unused items within 30 days of delivery for a full refund or exchange. To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition as when you received it.
• Proof of purchase (order number or receipt) is required.

Some items are non-returnable, including:

• Personalized or custom-made products.
• Items marked as “final sale” or “non-returnable” on the product page.

To start a return, visit our Return Center and follow the instructions. You’ll receive a return shipping label and further guidance.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days.

Note:

• Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped).
• For exchanges, we’ll ship the replacement item once the original return is received.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. We’ll arrange a replacement or refund at no additional cost.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, check your bank account first, then contact your credit card company or payment provider. Processing times may vary.

Need Help?

For any questions about returns or refunds, visit our Support Page for assistance.

We appreciate your trust in ooofishing.com and are committed to ensuring a smooth shopping experience.